GENERAL QUESTIONS

What types of clients do you work with?

I work exclusively with established female founders who are:

• running service-based businesses

• juggling delivery, clients, team, and operations

• carrying too much in their head

• ready for clarity, structure, and calm systems

• overwhelmed by messy or non-existent backend operations

If your business runs… but feels harder than it should — you’re in the right place.

What problems do you actually help solve?

I help founders who are dealing with:

• operational overwhelm

• disorganised backend systems

• bottlenecks in decision-making

• inconsistent delivery

• too many tasks and not enough structure

• unclear priorities

• team communication breakdowns

• lack of time or mental space

• no operational roadmap

If you feel like your business is running you — that’s what we fix.

What makes CollectiveLee different from OBMs, VAs, or business coaches?

Three things:

1. The CollectiveLee Method™

A 5-stage operational framework that brings calm, structure, clarity, and sustainability to the way your business runs.

2. Switchcraft Strategy™

A delivery style that blends consulting, coaching, strategic advice, and operational implementation.

You get what you need in the moment, not a rigid template.

3. Operational depth

I’m not guessing.

I’ve supported 140+ businesses across 9 years.

I understand systems, operations, teams, and the real root of chaos.

You won’t be handed theory — you’ll get clarity, direction, and practical steps.

How do I know which service is right for me?

Here’s the simple breakdown:

• FIX™ — A 60-min deep dive into ONE problem

• WHIP™ — Weekly WIP for strategic clarity & momentum

• OPS™ — Weekly WIP for strategic clarity & momentum + 10 hrs/month implementation

Still unsure? Book a Clarity Call and I’ll guide you.

Do you offer once-off support?

Yes — the FIX™ session is designed for a single operational issue.

Do you only work with business owners in Australia?

No. Most clients are Australian, but I can support founders globally depending on time zones.

WORKING TOGETHER

What’s included in your services?

Each offer has a clear structure, but generally you can expect:

• strategic clarity

• operational decision-making

• systems guidance

• clear direction

• troubleshooting

• personalised support

• grounded, calm advice

• practical next steps

• no fluff

Implementation is included in OPS™ only. Not in WHIP™, or FIX™.

Do you help with hiring, onboarding, or managing my team?

Yes — Light touch options via OPS™

Will you tell me what to prioritise?

Absolutely — that’s the entire point.

In every service, you’ll always know:

• the real issue

• the next step

• the order things need to happen

• what to stop doing

• what will actually move your business forward

No more guessing.

Do you set up systems or software?

I guide systems strategy across programs you are currently using or plan to use.

Hands-on implementation happens in OPS™ (light).

Will you tell me hard truths?

Kindly — yes.

You’ll get warm support, but never sugar-coating.

If something is slowing you down, creating chaos, or draining your capacity, I will tell you — and help you fix it.

OPERATIONS and EXPECTATIONS

What are your communication hours?

I work normally office hours Mondays to Thursdays.

I’m not available 24/7 and I don’t run my business from my inbox.

This helps me support you clearly, calmly, and without rush.

How quickly do you respond?

During my work blocks, always.

Outside those times, your message will be responded to next work block.

If you need fast support — ON CALL™ is designed for this.

Do you guarantee results?

I guarantee clarity, direction, and practical next steps you can use immediately.

But results depend on:

• your follow-through

• your willingness to shift habits

• your commitment to implementing changes

You’ll always leave knowing exactly what to do next.

OFFER-SPECIFIC FAQs

WHIP™

Is this coaching?

No — it’s operational strategy + leadership.

Will this keep me accountable?

Absolutely — weekly clarity is the entire point.

How long are the sessions?

Up to 60 minutes each week for calls.

Do I get support between sessions?

Yes — strategic Slack and WhatsApp guidance.

OPS™

What’s included in the 10 hours of implementation?

Light backend work:

• systems

• documents

• admin tasks

• process improvements

• updates

• minor fixes

Not full-scale rebuilds.

FIX™

Can I bring multiple problems?

No — FIX is for ONE issue.

Trying to fix five things in 60 minutes guarantees none of them get solved.

PRACTICALS

How do payments work?

All services are billed through Stripe.

Subscriptions for WHIP™ and OPS™ renew automatically.

FIX™ payment is required at the time of booking.

Can I cancel?

After your minimum time commitment and giving notice - Yes — you can self-manage your subscription through Stripe.

Do you offer refunds?

No — due to the nature of digital and strategic services.

Do you have insurance?

Yes - professional, public liabilty and cyber security policies are maintained.

Still have questions?

Send a message to support@collectivelee.com.au, book a Clarity Call or use Contact Form buttons below.